How to get the best results from broadband customer service
Your broadband provider's call centre staff are the gatekeepers of a functioning home internet connection, so keeping them on-side is crucial.
Neil Cumins
Neil is our resident tech expert. He's written guides on loads of broadband head-scratchers and is determined to solve all your technology problems!
Do I have to buy a smart TV nowadays?
Smart TVs are ubiquitous, but it’s still possible to buy a television which isn’t internet enabled.
Read: Do I have to buy a smart TV nowadays?What happens to old websites?
Old websites are often forgotten and abandoned, but their addresses can subsequently be reused by unrelated brands or businesses
Read: What happens to old websites?What is a botnet?
We explore the phenomenon of zombie computer networks, explaining what are botnets used for and how they’re assembled
Read: What is a botnet?Is Bing a good alternative to Google?
The choice between Google or Bing isn’t as clear-cut as you might think. You’re probably using both search engines without even realising it
Read: Is Bing a good alternative to Google?The billion pound cost of broadband outages revealed
Shocking new research shows almost 11 million people have endured lengthy broadband outages in the last year.
Read: The billion pound cost of broadband outages revealedHow to choose the best printer in 2022
Choosing a printer is a minefield, but many of today’s models are impressively fast and affordable to run.
How to stop latency ruining your online experiences
ISPs do everything they can to stop latency affecting consumer internet access, but we can play our part as well
Read: How to stop latency ruining your online experiencesOnline Safety Bill: have your say on the future of the internet!
The future of online safety is being fiercely debated at present, and businesses are being urged to add their voices to the discussion
Read: Online Safety Bill: have your say on the future of the internet!Are you paying for stuff you don’t want? Check your broadband bill!
Studying your broadband bill can reveal errors and disparities, services you don’t need and savings you could be making.
Read: Are you paying for stuff you don’t want? Check your broadband bill!Refurbished gadgets help beat cost of living squeeze
Buying refurbished consumer electronics is an easy way to reduce household spending, but are there questions about device safety?
Read: Refurbished gadgets help beat cost of living squeezeHow to choose the best deal for student broadband
Starting college or uni this autumn in a shared property? Here’s what you need to know about student broadband contracts.
Read: How to choose the best deal for student broadbandUK vs The World… how does our broadband shape up?
Comparing domestic and global broadband speeds demonstrates how the UK’s internet infrastructure is performing.
Where can I watch live football?
If you want to watch live football at home, platform divergence and rising living costs mean tough decisions need to be made.
Read: Where can I watch live football?What happens if my broadband provider goes on strike?
There are growing concerns that a broadband provider strike may happen in the next few months.
Read: What happens if my broadband provider goes on strike?Fake reviews: a growing plague on the internet
Fake online reviews devalue the internet. We explain what consumers need to know about this enduring phenomenon.
Read: Fake reviews: a growing plague on the internetWhy are we still building homes without gigabit broadband?
The prospect of receiving gigabit broadband in new homes is highly appealing, but it’s not something you can take for granted yet.
Read: Why are we still building homes without gigabit broadband?How to set parental controls on broadband use
Setting up parental controls on your wifi ensures younger members of the household can’t stumble across age-inappropriate content.
Read: How to set parental controls on broadband useAre NFTs just a con, or is there more to it?
We explain what are NFTs, how they’ve risen to prominence, and why they're a risky investment.
Read: Are NFTs just a con, or is there more to it?What is the metaverse?
You’ve probably heard about it online, amid lots of excitable chatter. But what is the metaverse, and what will it involve?
Read: What is the metaverse?8 easy ways to massively improve your online privacy
There are many reasons to turbo-charge your online privacy, so don't get caught out - start now!
Read: 8 easy ways to massively improve your online privacyWindows 11 is here… but which version was best?
Debate rages about the best version of Windows, and how these successes and failures should influence future generations of software
Read: Windows 11 is here… but which version was best?What happens if my internet provider goes bust?
Consumer rights are limited if your broadband provider ceases trading, but with preparation you should be able to stay connected.
Read: What happens if my internet provider goes bust?WiFi 6 is here – are you ready?
The new WiFi 6 standard has been collaboratively developed to deliver the best wireless connectivity today’s tech can support.
Read: WiFi 6 is here – are you ready?How to choose a new laptop
When deciding how to choose a new laptop, you need to consider what the computer will be used for, where, and when
Read: How to choose a new laptopWhat’s bonded broadband?
As ISPs struggle to improve broadband infrastructure in remote or sparsely-populated regions, bonded broadband offers a workaround.
Read: What’s bonded broadband?How to extend the lifespan of electronic devices
Some of our belongings and possessions will outlast us all, but there are now compelling reasons to try and extend the lifespan of electronic devices as well
Read: How to extend the lifespan of electronic devicesWhy streaming content is splintering across numerous platforms
Streaming content platforms are on the rise, even as the number of people able and willing to pay for them begins to decline
Read: Why streaming content is splintering across numerous platformsHow fast do I need my broadband to be?
There’s no definitive answer to the question of how fast should broadband be, but it’s possible to calculate minimum requirements fairly easily.
Read: How fast do I need my broadband to be?How to avoid being scammed by a fake ISP ’employee’
It’s more important than ever to avoid broadband scams nowadays, since our reliance on the internet has never been greater.
Read: How to avoid being scammed by a fake ISP ’employee’