Sky Broadband Reviews & Ratings

We have 31 reviews and ratings from verified customers of Sky broadband.

Customers were surveyed 60 to 120 days after switching to Sky - and we asked them to rate every aspect of their new provider.

You can jump to our overall summary of Sky broadband ratings or browse all reviews below.

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Value :
Switch :
Speed :
Reliability :
I really appreciated how fast and easy set up was. The speed is great and effecient. I'm glad we switched to sky - great value for money. Customer service has been very helpful from switch over and any ongoing issues. They have helped greatly. Our speed and connection dips sometimes during the day but I haven't been able to pinpoint a common time.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
New deal was good when shopping around but advertising cheaper now. Engineer didn’t come on first booking but we got money back. The broadband is fast and reliable and still think it’s good value.

Overall Satisfaction: 8/10

Value7/10
Switch8/10
Speed8/10
Reliability8/10
It's ok for the money. Switch went through fast. The speed could be better.

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed7/10
Reliability7/10
The switch to sky went brilliantly well. I wasn’t waiting long for an engineer to come out and connect my internet. All the relevant tests were completed well. I am happy with my decision on moving to sky and it is definitely good value for money.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Switch went through in about a week. Speed is just ok really. I think quite expensive.

Overall Satisfaction: 6/10

Value4/10
Switch8/10
Speed6/10
Reliability6/10
I've been using Sky for a while now and I love their service. Speed of internet is good enough for me, and not too expensive. I'm happy.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability7/10
Switch was simple, service efficient and I'm very happy I changed. Definitely should have switched years ago. It's far more reliable than my old provider.

Overall Satisfaction: 9/10

Value9/10
Switch9/10
Speed8/10
Reliability8/10
Only took 13 days from ordering to completing the switch. Their customer service is really good. I pay more than with my previous provider, but the connection is much more reliable. Definitely happy with my choice.

Overall Satisfaction: 9/10

Value7/10
Switch10/10
Speed9/10
Reliability8/10
Very easy to switch, staff were extremely helpful. The service has been great. I had a few issues with the wifi reaching my sons room but I gave Sky a call and they sorted me out with a wifi booster very quickly and it has sorted the problem. Great value for money, overall very happy with my choice.

Overall Satisfaction: 9/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
Had to have an engineer out to get set up initially. The switch went ok, but have had trouble ever since with connection dropping out randomly. Maybe it's just my area, but I think it's quite expensive for how unreliable the service is, and when it works it isn't that fast.

Overall Satisfaction: 5/10

Value5/10
Switch7/10
Speed6/10
Reliability5/10
The switch went very well though I had to get Openreach out to rectify an issue. Sky managed to arrange it for the very next day though - so very chuffed with that. I do sometimes get an issue with the wifi but usually just takes a reset of the router to sort out. I pay £25/month for 80Mbps speed but for some reason it was £38 last month which I do need to look into!

Overall Satisfaction: 7/10

Value7/10
Switch8/10
Speed8/10
Reliability6/10
The helpline were very helpful as I was having trouble connecting because my house is a new build. They explained the problems in detail and fixed it for me. The price is reasonable for the speed and we have not had any problems so far over two months in. I would feel confident that they could fix a problem quickly if needed. I am happy with my choice.

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed8/10
Reliability8/10
Quick service and an excellent engineer. Service is working well. Very fast broadband. Highly recommended

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I am very happy with my Sky deal and have had no problems at all. When my bill was overdue I rang to explain why I was struggling and they were very helpful and gave me extra time to pay. I am very happy with the price and it's great value for money. I would recommend Sky to other people.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability10/10
Switch was very quick, as was installation. The guy was very helpful fitting a new line and am paying a lot less for a better service. So far no problems, am very happy with Sky.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed8/10
Reliability10/10
Good service, and decent value for money. The switch was very quick and everything went smoothly.

Overall Satisfaction: 8/10

Value8/10
Switch10/10
Speed8/10
Reliability8/10
The switch from my previous supplier to Sky was very easy and I've had no problems at all with the service. I get exactly what I pay for with no nasty hidden extras. Definitely made the right choice and very happy.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed9/10
Reliability9/10
I am very happy with my broadband from Sky. Very good customer service. Speed could be better but I had no problems with my switch.

Overall Satisfaction: 7/10

Value6/10
Switch10/10
Speed8/10
Reliability9/10
The setup went fine, even with needing and engineer visit. The speed can be slow sometimes but the service is good and I am happy I chose Sky.

Overall Satisfaction: 8/10

Value6/10
Switch8/10
Speed4/10
Reliability8/10
Happy overall. The speed is better but still finding Sky has issue with bandwidth. When using video calls internationally and domestically it appears the speed maybe fine but bandwidth is fluctuating. Still finding times when the broadband is down but Sky do text to say there is a problem however the problem can be 1 hour to 20 hours.

Overall Satisfaction: 7/10

Value7/10
Switch7/10
Speed8/10
Reliability5/10
The switch was fairly quick. The deal I got gives me high enough speed for watching movies and playing games. At £25 a month, this is reasonable for me. I haven’t had any connection problems or intermittent service.

Overall Satisfaction: 8/10

Value9/10
Switch7/10
Speed8/10
Reliability8/10
I’m very happy with my choice: the WiFi speed is excellent, good value for money, and was easy to install myself at home. Overall, I'm very satisfied with Sky - thank you!

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
Sky is very good overall, but it’s difficult to sign into my online account to pay bills. It’s confusing how you pay or get in touch with the service . However I would sign up to Sky again, very good deals.

Overall Satisfaction: 8/10

Value10/10
Switch9/10
Speed7/10
Reliability4/10
The switch went really smooth and service so far is fantastic. Overall great value for money for the broadband and Sky TV package. I am happy with my choice!

Overall Satisfaction: 10/10

Value9/10
Switch10/10
Speed9/10
Reliability9/10
Very easy switch, received the router in a week and the switch was exactly on the date agreed. The speed is ok, but good value for the money. I'm happy with my choice.

Overall Satisfaction: 8/10

Value8/10
Switch9/10
Speed5/10
Reliability8/10
The speed is good and connection seems reliable. The switch-on went fine. However I am unhappy with changing prices, as it has increased above what was originally agreed.

Overall Satisfaction: 5/10

Value5/10
Switch8/10
Speed8/10
Reliability9/10
The new connection is faster and more reliable. It's more expensive than my previous provider, but I need the increased speed. I honestly don't know what else to say.. I'm happy

Overall Satisfaction: 7/10

Value5/10
Switch10/10
Speed8/10
Reliability8/10
My switch went really well no problems at all. I had one late payment and when I called to make the payment the lady on the phone was very polite and helpful. Happy I chose Sky.

Overall Satisfaction: 10/10

Value10/10
Switch10/10
Speed10/10
Reliability10/10
I am happy with everything. The switch went great despite needing a new line installation. Over all very happy.

Overall Satisfaction: 10/10

Value10/10
Switch8/10
Speed10/10
Reliability10/10
The switch went through really smoothly. The speed I'm getting on my speed app isn't the speed I expected but it's acceptable. Overall decent value for money and glad I switched.

Overall Satisfaction: 7/10

Value8/10
Switch10/10
Speed8/10
Reliability10/10
My switch went extreme smoothly. My speed matches the provider. The deal is good value for my money. I am extremely happy with my switch

Overall Satisfaction: 9/10

Value9/10
Switch10/10
Speed10/10
Reliability10/10

Avg. 8.3/10

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Show all 31 reviews

Sky Reviews & Ratings

We've surveyed 31 verified customers who recently switched to Sky broadband. Here's what they told us:


Satisfaction and Value for Money

  • The customers we asked said they saved on average £3.56 per month by switching to Sky broadband.
  • Users gave Sky 8.3/10 for overall satisfaction, and rated them 8/10 on value for money.
  • When asked why they chose Sky broadband, 58% said that they offered the most cost effective deal at the time.
  • Other reasons customers cited were: broadband speed (26%), the provider's reputation (13%), availability (3%).

Switching and Initial Set-Up

  • On average, the customers we surveyed gave Sky a rating of 9.2/10 for handling their broadband switch.
  • Most customers reported that it took less than 2 weeks from placing an order with Sky until their new broadband was up and running.
  • 13% of new Sky users had to have a new phone line or cable installed.
  • To get set up, 35% required a home visit from an engineer, with 0% needing repeat visits.
  • 19% of customers surveyed told us they needed a router upgrade and 3% required additional wifi signal boosters.

Broadband Speed & Reliability

  • For broadband speed, customers rated Sky 8.1/10 on average.
  • Users gave them 8.2/10 for the reliability of their broadband connection.
  • 32% of people experienced issues with intermittent downtime, with 0% saying their broadband was down persistently.
  • 0% of respondents told us they had a slow connection at least some of the time.
  • 10% said they had a poor wifi signal in some parts of their home.

All our reviews come from verified customers who have switched with us - we confirm every order. If you'd like to earn a free reward voucher for your unbiased review, check out broadband deals with free gifts.

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