TalkTalk Reviews & Ratings

We have reviews and ratings from 17 verified customers of TalkTalk broadband.

We surveyed new customers 60 to 120 days after switching to TalkTalk - here's what they told us:

  • Delivery service completely messed up the delivery, so my switch took far longer than expected. Also wifi keeps dropping out for 20 minute stretches in the early hours of the morning - annoying as I work nights from home. The speed is good though, and overall i'm pretty satisfied.

    Overall Satisfaction: 6/10

  • All fine so far. It took nearly 3 weeks to go live but that was standard with all providers.

    Overall Satisfaction: 9/10

  • At first I was worried as they said my connection may not be possible. Even called a 2nd engineer over it took the whole day but 100% worth it - they put in a brand new line, set it all up for me and even waited till my PC was switched on to confirm it was all connected for me. Great service, very happy I switched and would deffo recommend. I've now even got my dad onto TalkTalk too!

    Overall Satisfaction: 8/10

On average, people switching to TalkTalk saved around £4.74 per month, and rated their TalkTalk broadband 7.9/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with TalkTalk.

Click to see 14 more TalkTalk broadband reviews and in-depth ratings data.

Everything you need to know about TalkTalk

TalkTalk started life in Leeds in 2003 as a subsidiary of Carphone Warehouse. In 2010 it split away and became its own company.

Providing broadband, calls, TV and mobile services, TalkTalk is now headquartered in London.

What can you get?

ADSL broadband

TalkTalk’s ADSL broadband with maximum speeds of 17Mbps and an average speed of 11Mbps is aimed at the value end of the market.


Adding Anytime Calls to your broadband bundle will cost £12 a month. A full list of TalkTalk phone call prices is here.

TalkTalk TV

TalkTalk has its own on-demand TV services using the Youview and Youview+ Freeview HD box.

There are two packages: TalkTalk TV and TalkTalk TV Plus.

The basic package gives you the standard Youview Freeview box with which you can pause and rewind up to 30 minutes of live TV.

You get 80 Freeview channels with 15 in HD.

The more pricey TV Plus plan gets you the upgraded Youview+ box, which allows you to pause and record 90 hours of HD content, as well as rewinding up to two hours of live TV.

You’re looking at around 150 channels in total, including premium entertainment like MTV, Sky One, Sky Two and Sky Living, as well as UK Gold and Comedy Central.

Netflix is available as an app through Youview.

One-month TV Boosts are also available. These are channel collections under the likes of Entertainment, Kids or Sports so you can try out Sky Sports for a month, or Sky Cinema, or Nickelodeon, Boomerang and Disney Channel.

Fibre broadband

TalkTalk sells the same two kinds of fibre as every other provider using Openreach: up to 38Mbps and up to 76Mbps. These, like TalkTalk’s ADSL, are aimed towards the budget-conscious customer.

Why choose TalkTalk?

If price is the single biggest factor in picking your next broadband provider then TalkTalk might work for you. Their TV Boosts offer a cheaper way to get Sky Sports or Sky Cinema on one-month contracts.

Not sure if TalkTalk is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.