Is NOW broadband any good?

We have reviews and ratings from 144 verified customers of NOW broadband.

We surveyed new customers 60 to 120 days after switching to NOW - here's what they told us:

  • Better than my last provider - faster speeds when downloading and good reliability. Exactly what I was looking for and have expected to get. I am very happy with them.

    Overall Satisfaction: 10/10

  • The switch went very smoothly and no loss of service. The speed is as advertised with no outages. I am very pleased with the value for money better than my previous provider.

    Overall Satisfaction: 10/10

  • Its ok. However it cuts out at peak time. And they have increased the monthly cost.

    Overall Satisfaction: 5/10


On average, people switching to NOW saved around £6.9 per month, and rated their NOW broadband 8.3/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with NOW.

To read more about what customers think of NOW's broadband deals, check out our NOW Broadband reviews page for 141 more reviews and in-depth ratings data.


Everything you need to know about NOW Broadband

NOW Broadband is a residential broadband service offered through the NOW brand and powered by Sky.

It provides customers with access to broadband packages using Sky’s network and customer-service arrangements.

Although NOW is also known for its television and streaming memberships, these are separate products and aren’t necessarily included with a broadband contract.

Is NOW Broadband the same as Sky Broadband?

NOW Broadband is powered by Sky, and the two services share underlying network and operational arrangements.

However, NOW and Sky are presented as separate consumer broadband propositions, with different package ranges and pricing.

Customers signing up to NOW Broadband powered by Sky receive a Sky contract and bill under the current arrangements.

If you’re comparing the two brands, check the complete package details, included equipment and contract terms rather than assuming they are identical.

You can also explore our Sky broadband comparison.

What types of broadband does NOW offer?

Full-fibre broadband

NOW offers FTTP broadband in areas connected to compatible full-fibre infrastructure.

This technology uses fibre-optic cabling directly to the property, providing greater capacity and faster potential speeds than older connections.

Full fibre can be useful for working from home, streaming, gaming and households with several connected devices.

Part-fibre broadband

Where full fibre isn’t available, NOW may offer part-fibre broadband.

Part-fibre services use fibre-optic connections to a local cabinet and copper wiring for the final section to the property.

Available speeds depend on the local network and the individual address.

NOW Broadband speeds

NOW offers several speed tiers intended for different household requirements.

For everyday browsing, email and streaming, a moderate broadband speed may be sufficient.

Faster full-fibre connections can be useful for large households, simultaneous downloads and multiple high-definition streams.

However, the advertised average download speed is not necessarily the speed every customer will receive.

Check the estimated and guaranteed speeds for your address before ordering.

NOW Broadband routers and Wi-Fi

NOW Broadband powered by Sky uses Sky broadband equipment.

The router supplied and available Wi-Fi features depend on the package and current product arrangements.

Some customers may be able to add enhanced Wi-Fi coverage services for an additional charge.

Remember that the connection speed delivered to the home and the speed experienced over Wi-Fi can differ.

Router placement, interference, walls and connected-device capabilities all influence wireless performance.

NOW Broadband and NOW TV

NOW offers separate streaming memberships covering entertainment, cinema and sport.

These memberships allow customers to access selected television content without a traditional satellite TV subscription.

However, a NOW Broadband package doesn’t automatically include all NOW streaming memberships.

Before ordering, check whether any television membership or promotional incentive is included.

You can also compare our broadband and TV deals.

 

NOW Broadband contracts

NOW Broadband’s current package range includes minimum-term contracts.

The length, cancellation conditions and applicable price-change terms depend on the package selected.

Older NOW Broadband products may have had different contract arrangements, so advice about historical rolling plans shouldn’t automatically be applied to new orders.

Always check the contract details shown with the particular deal you’re considering.

Does NOW Broadband increase prices?

The terms governing price changes depend on the contract.

Some NOW Broadband packages permit price changes during the minimum term, with contractual rights that may differ from those of providers using predetermined annual increases.

Check the specific deal’s price schedule and what happens if the provider announces a change.

When comparing broadband providers, consider the full contract cost rather than just the introductory monthly price.

Is NOW Broadband any good?

NOW Broadband may appeal to customers who want a straightforward broadband service supported by Sky’s network and customer-service infrastructure.

Its package range includes both full-fibre and part-fibre services, giving customers options according to their address.

However, it won’t necessarily offer the lowest price or the best package for every household.

Compare speeds, contract terms, included equipment, total costs and customer-service arrangements before deciding.

You can also read historical NOW Broadband customer reviews to see feedback from customers who have used the service.

 

Switching to NOW Broadband

Many residential broadband switches can be coordinated through One Touch Switch.

The process depends on your existing provider, connection technology and whether installation work is needed.

If you’re already a Sky broadband customer, check the eligibility rules for NOW Broadband offers before ordering.

Similarly, existing NOW customers should check whether their existing package can be changed or upgraded and what happens to their billing arrangements.

Should you choose NOW Broadband?

NOW Broadband is worth considering if you want a broadband package powered by Sky, with a choice of connection speeds and relatively straightforward product options.

However, the best deal depends on your property, household requirements and budget.

Compare the NOW Broadband packages above, checking the full contract costs and included features before ordering.

Frequently asked questions

Is NOW Broadband owned by Sky?

NOW is part of Sky, and NOW Broadband is powered by Sky’s network and customer-service arrangements. Current NOW Broadband powered by Sky products are supplied under a Sky contract.

Does NOW Broadband offer full fibre?

Yes. NOW offers FTTP packages in supported areas. Availability depends on whether your property is connected to a compatible full-fibre network.

Does NOW Broadband include NOW TV?

Not automatically. NOW’s entertainment, cinema and sports memberships are separate products unless specifically included in a broadband offer.

Can I get NOW Broadband without a landline?

Yes. NOW offers broadband packages that don’t require an inclusive traditional home phone calling service. Available telephone options depend on the package.

Does NOW Broadband increase prices during a contract?

Prices may change during the minimum term, depending on the contract. Check the specific conditions and any rights to cancel if changes are made.

Is NOW Broadband cheaper than Sky Broadband?

Not necessarily. Although both brands use Sky infrastructure, their prices, promotions and packages can differ. Compare the total contract costs of both before deciding.

Not sure if NOW Broadband is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.