Is TalkTalk broadband any good?

We have reviews and ratings from 75 verified customers of TalkTalk broadband.

We surveyed new customers 60 to 120 days after switching to TalkTalk - here's what they told us:

  • I am quite satisfied with TalkTalk internet service. My Future Fibre plan is really value for money. Getting a superb speed as committed, no issues or problems so far. Customer service is very good. I am fully happy with the TalkTalk switch.

    Overall Satisfaction: 9/10

  • The switch was terrible. We booked it 2 months in advance and then we had to call them ourselves as nothing had arrived, no router, no email, nothing. Then an exhausting cycle of calls with TalkTalk started. First of we didn't have our router so nothing worked, but we were told we would get compensation though and the router would be send asap and arrive within 2 days (~30min call incl. wait). Also we were told that the old router should still work. Two days later no router. And no internet. In a whopping 75 minute call, I was instructed to do several tests with the OST with a wired ethernet connection to the OST and had to wait for checks on TalkTalk's side. Requests to send an engineer instead and/or call back after tests were ran were refused. This call ended with me having to call back again later because a system was down that prevented running a final check. Another call the day after, router had arrived but things still not working. Another call the next day (~50min), systems still down, so had to call again next day. Was reassured of compensation of £5 a day for each day of no connection. Next day, systems worked and no error could be found. An engineer would finally be send. Two days later engineers came and, after some calls, found something was not switched in the billing process. Now finally we had internet after being without for a week. But it didn't stop there. Because no compensation came. This took another two online chat conversations. The first time I was told to wait until the next bill and reach out if nothing happened there. No surprise here, nothing happened... So I needed to reach out again. After first being told that I was connected to the right person for this and waiting several time for the person to check something, I was eventually forwarded as this turned out not to be the right person for this... The next person flatly told me that no compensation of £5 a day would be made and that there was no mention of this compensation in the notes from earlier calls. My request to listen recordings of these conversations was refused. Exhausted with all this mess, I accepted a pro-rata compensation of the days missed, which obviously does not compensate for all the lost time and inconvenience caused by TalkTalk. And guess what, even this compensation never happened... Bottom line, stay away from TalkTalk. Saving a few quid on your bill may cost you a lot, A LOT, of pain, time and inconvenience. I would never have switched away from BT if I had known this.

    Overall Satisfaction: 5/10

  • The switch went smoothly and was very easy to set up. Just plugged in and everything worked. Broadband speed is very good.

    Overall Satisfaction: 8/10

Avg. 8.3/10

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75 Reviews

On average, people switching to TalkTalk saved around £5.65 per month, and rated their TalkTalk broadband 8.3/10.

New customers told us that they waited around less than 2 weeks between ordering and getting set up with TalkTalk.

To read more about what customers think of TalkTalk's broadband deals, check out our TalkTalk reviews page for 72 more reviews and in-depth ratings data.

Everything you need to know about TalkTalk

TalkTalk started life in Leeds in 2003 as a subsidiary of Carphone Warehouse. In 2010 it split away and became its own company.

Providing broadband, calls, TV and mobile services, TalkTalk is now headquartered in London.

What can you get?

ADSL broadband

TalkTalk’s ADSL broadband with maximum speeds of 17Mbps and an average speed of 11Mbps is aimed at the value end of the market.

Calls

Adding Anytime Calls to your broadband bundle will cost £12 a month. A full list of TalkTalk phone call prices is here.

TalkTalk TV

TalkTalk has its own on-demand TV services using the Youview and Youview+ Freeview HD box.

There are two packages: TalkTalk TV and TalkTalk TV Plus.

The basic package gives you the standard Youview Freeview box with which you can pause and rewind up to 30 minutes of live TV.

You get 80 Freeview channels with 15 in HD.

The more pricey TV Plus plan gets you the upgraded Youview+ box, which allows you to pause and record 90 hours of HD content, as well as rewinding up to two hours of live TV.

You’re looking at around 150 channels in total, including premium entertainment like MTV, Sky One, Sky Two and Sky Living, as well as UK Gold and Comedy Central.

Netflix is available as an app through Youview.

One-month TV Boosts are also available. These are channel collections under the likes of Entertainment, Kids or Sports so you can try out Sky Sports for a month, or Sky Cinema, or Nickelodeon, Boomerang and Disney Channel.

Fibre broadband

TalkTalk sells the same two kinds of fibre as every other provider using Openreach: up to 38Mbps and up to 76Mbps. These, like TalkTalk’s ADSL, are aimed towards the budget-conscious customer.

Why choose TalkTalk?

If price is the single biggest factor in picking your next broadband provider then TalkTalk might work for you. Their TV Boosts offer a cheaper way to get Sky Sports or Sky Cinema on one-month contracts.

Not sure if TalkTalk is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.