Is TalkTalk broadband any good?
We have reviews and ratings from 75 verified customers of TalkTalk broadband.
We surveyed new customers 60 to 120 days after switching to TalkTalk - here's what they told us:
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The engineer did a very thorough job setting up my new connection. He connected the new hub and got it working for me. I have had only minor problems so far. I’m happy with TalkTalk and would recommend them.
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The switch was terrible. We booked it 2 months in advance and then we had to call them ourselves as nothing had arrived, no router, no email, nothing. Then an exhausting cycle of calls with TalkTalk started. First of we didn't have our router so nothing worked, but we were told we would get compensation though and the router would be send asap and arrive within 2 days (~30min call incl. wait). Also we were told that the old router should still work. Two days later no router. And no internet. In a whopping 75 minute call, I was instructed to do several tests with the OST with a wired ethernet connection to the OST and had to wait for checks on TalkTalk's side. Requests to send an engineer instead and/or call back after tests were ran were refused. This call ended with me having to call back again later because a system was down that prevented running a final check. Another call the day after, router had arrived but things still not working. Another call the next day (~50min), systems still down, so had to call again next day. Was reassured of compensation of £5 a day for each day of no connection. Next day, systems worked and no error could be found. An engineer would finally be send. Two days later engineers came and, after some calls, found something was not switched in the billing process. Now finally we had internet after being without for a week. But it didn't stop there. Because no compensation came. This took another two online chat conversations. The first time I was told to wait until the next bill and reach out if nothing happened there. No surprise here, nothing happened... So I needed to reach out again. After first being told that I was connected to the right person for this and waiting several time for the person to check something, I was eventually forwarded as this turned out not to be the right person for this... The next person flatly told me that no compensation of £5 a day would be made and that there was no mention of this compensation in the notes from earlier calls. My request to listen recordings of these conversations was refused. Exhausted with all this mess, I accepted a pro-rata compensation of the days missed, which obviously does not compensate for all the lost time and inconvenience caused by TalkTalk. And guess what, even this compensation never happened... Bottom line, stay away from TalkTalk. Saving a few quid on your bill may cost you a lot, A LOT, of pain, time and inconvenience. I would never have switched away from BT if I had known this.
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The switch went great. Service has been fine so far. Speed much better than previous, very happy.
On average, people switching to TalkTalk saved around £5.65 per month, and rated their TalkTalk broadband 8.3/10.
New customers told us that they waited around less than 2 weeks between ordering and getting set up with TalkTalk.
To read more about what customers think of TalkTalk's broadband deals, check out our TalkTalk reviews page for 72 more reviews and in-depth ratings data.
Everything you need to know about TalkTalk broadband
TalkTalk is a major UK telecommunications brand offering residential broadband, telephone and entertainment services.
Its broadband products include full-fibre and part-fibre connections, with availability depending on the infrastructure serving each property.
TalkTalk continues to operate as a consumer broadband brand following its acquisition by BT Group in October 2026.
However, TalkTalk broadband packages aren’t currently included in BroadbandDeals.co.uk’s comparison results.
The deals displayed above are alternatives from participating providers.
Is TalkTalk still operating?
Yes. TalkTalk continues to provide broadband and other telecommunications services.
On 5 October 2026, BT Group acquired TalkTalk Telecommunications Limited and PlatformX Communications Limited out of administration.
The transaction is subject to regulatory scrutiny, but TalkTalk continues to operate under its own brand.
According to the companies and Ofcom, existing customers don’t need to take action simply because of the acquisition.
Their broadband, phone and TV services continue under their existing contractual arrangements.
Is TalkTalk now BT Broadband?
No. Although BT Group has acquired TalkTalk, the retail brands remain separate.
TalkTalk customers continue to receive their service under the TalkTalk brand, using their normal support channels.
The acquisition doesn’t automatically move customers onto a BT Broadband package or require them to accept a new contract.
Any future changes should be communicated directly to affected customers.
What types of broadband does TalkTalk offer?
Full-fibre broadband
TalkTalk offers full-fibre broadband where compatible infrastructure is available.
FTTP uses fibre-optic cables directly to the property, providing faster potential speeds than older copper-based connections.
Full fibre can be useful for streaming, remote working, online gaming and households with several connected devices.
Part-fibre broadband
Where FTTP isn’t available, TalkTalk may offer part-fibre connections.
These combine fibre-optic infrastructure with copper wiring for the final connection to the property.
Speeds can vary depending on local network conditions.
TalkTalk broadband speeds
TalkTalk offers a selection of broadband speeds for different household requirements.
For browsing, email, streaming and occasional video calls, a moderate-speed package may be sufficient.
Larger households or frequent downloaders may benefit from faster full-fibre services.
However, the highest advertised speed isn’t necessarily the best value for every customer.
Check the estimated speeds and minimum guarantee for your particular address before choosing a package.
TalkTalk routers and home Wi-Fi
TalkTalk supplies wireless networking equipment with its broadband packages.
The equipment and available features vary by product and connection technology.
Some packages may include additional wireless coverage options or compatible mesh equipment.
Actual Wi-Fi speeds depend on the router, connected devices, interference and layout of the property.
A faster incoming broadband connection won’t necessarily resolve poor Wi-Fi coverage throughout the home.
TalkTalk broadband and TV
TalkTalk has offered entertainment and television services alongside broadband, including streaming and TV-platform products.
The available equipment, subscriptions and services may differ between new packages and older customer contracts.
If you’re considering a TV bundle, check exactly what is included and whether additional subscriptions carry separate charges.
Avoid assuming that channels or streaming memberships included in historical TalkTalk TV packages remain available today.
How much does TalkTalk broadband cost?
TalkTalk prices depend on the broadband technology, connection speed, contract term and promotions available when you order.
Some packages include introductory discounts, while others may feature different installation, equipment or additional-service charges.
Broadband contracts can also include scheduled price increases.
Check the total cost throughout the minimum term, not just the initial monthly payment.
As BroadbandDeals.co.uk doesn’t currently list TalkTalk packages, you’ll need to consult TalkTalk directly for its current offers and contract terms.
Is TalkTalk broadband any good?
TalkTalk is an established broadband brand with a broad range of residential internet services.
Its packages can appeal to customers looking for a combination of broadband speeds, home phone features and entertainment services.
However, the best provider depends on the connection available at your property, the overall cost and your customer-service requirements.
BroadbandDeals.co.uk retains verified customer reviews of TalkTalk.
These reflect individual experiences at the time they were collected and may not represent the provider’s current services.
You can read our TalkTalk customer reviews for more information.
What does the BT acquisition mean for existing customers?
Existing TalkTalk customers don’t need to switch provider or sign a new contract solely because BT Group acquired the business.
TalkTalk has stated that services, billing, existing contracts and support channels continue as normal.
However, the company’s long-term ownership and operational arrangements may change as regulatory and integration processes develop.
Customers should rely on official communications for information about any future changes affecting their service.
Can I switch from TalkTalk to another provider?
Yes. TalkTalk customers can generally switch to another broadband provider.
Before switching, check whether you’re within your minimum contract period, as early termination charges may apply.
Many residential broadband switches can be coordinated through One Touch Switch.
You should also confirm whether your home phone number can be retained, if applicable.
Compare alternatives to TalkTalk
Although TalkTalk packages aren’t currently included in our comparison, you can explore broadband deals from other participating providers.
The table above displays alternative packages rather than TalkTalk products.
Enter your postcode and select your address to check the connections that may be available at your property.
Compare download speeds, total contract costs, equipment and switching arrangements before ordering.
Frequently asked questions
Is TalkTalk still operating?
Yes. TalkTalk continues to provide broadband, telephone and TV services. It remains an active retail brand following its acquisition by BT Group in October 2026.
Has BT bought TalkTalk?
Yes. BT Group acquired TalkTalk’s consumer and wholesale businesses on 5 October 2026. The transaction is subject to regulatory scrutiny.
Do TalkTalk customers need to switch to BT?
No. Existing TalkTalk customers don’t need to switch or sign new contracts because of the acquisition. Their services continue under existing arrangements unless they are informed otherwise.
Why aren’t TalkTalk deals listed on BroadbandDeals.co.uk?
TalkTalk packages aren’t currently included in our comparison. This doesn’t mean TalkTalk has stopped selling broadband. You can check its offers directly or compare alternatives from participating providers.
Does TalkTalk offer full-fibre broadband?
Yes. TalkTalk offers full-fibre services in supported areas, with availability depending on the network connected to your address.
Can I leave TalkTalk before my contract ends?
You can arrange to switch providers, but early termination charges may apply if you’re still within your minimum contract period. Check your individual terms before switching.
Not sure if TalkTalk is right for you? Have a look at what else you could get with our best broadband deals and compare before you order.
