Fear Of Being Offline stops us switching broadband

Fear Of Being Offline stops us switching broadband

Tuesday, 6 February, 2018

New research from First Utility shows that the ‘Fear Of Being Offline’ (FOBO) is stopping thousands from switching broadband, and costing UK customers a lot of money.

Whether it’s keeping up with social media, streaming Netflix, or simply checking email, the internet is vital to our daily lives.

Losing connection and being stuck offline, even for just a couple of days, can cause major disruptions.

According to First Utility, 84% of us are resistant to switch provider due to FOBO.

With 72% of us paying more money than we have to for broadband, is it really our fear of being disconnected that keeps us tied to overpriced contracts?

Guide: The quickest way to switch broadband

According to First Utility, most of the fears around switching are based on myths instead of facts.

26% of people surveyed thought that switching provider could lead to a less reliable connection, but this is a misconception. The vast majority of ISPs – everyone except Virgin Media – all use the same Openreach network. This means if you’re switching provider, you’re most likely getting exactly the same service.

First Utility estimate that UK customers are wasting over £520 million every year on overpriced, out-of-contract broadband tariffs.

We may be afraid of going offline, but switching your ISP isn’t going to make that happen.

In truth, ISPs are feeding on that fear – making customers pay considerably more for false peace of mind.

MAIN IMAGE: Brad Flickinger/CC BY 2.0

Samuel Newman author picture


Samuel Newman is a consumer journalist and blogger based in Sheffield.

News What's the story?

Keep up with the latest developments in UK broadband.

United Nations warns of ‘digital welfare dystopia’

The UN has warned internet users of handing over their data to ‘big tech’ and accused companies of exploiting the poorest users.

United Nations warns of ‘digital welfare dystopia’United Nations warns of ‘digital welfare dystopia’ Read more

BT and O2 launch 5G in the same week!

BT and O2 are the latest networks to enter the bitter high street 5G battle.

Read more

UK Porn block for children has been scrapped.

The government’s controversial ‘porn blocker’ plan, mired in delays and problems, has been officially scrapped.

Read more

Gigaclear undertake costly fibre install UNDER River Severn to reach rural customers

The upstart ISP embarks on ambitious plan to ensure rural customers have access to full fibre broadband!

Read more

Help Learn with us

Make the most of the internet with our broadband library.

Minimum connection speeds for common online activities

Read more

How many companies provide full fibre broadband?

Read more