Home » News » TalkTalk launch CallSafe to beat cold calls, scams

TalkTalk launch CallSafe to beat cold calls, scams

TalkTalk launch CallSafe to beat cold calls, scams

Monday, 22 January, 2018

TalkTalk has launched a new call-screening service, CallSafe, to cut the number of scams and unwanted sales calls its customers have to deal with.

The broadband provider started a pre-public launch in November 2017 to test the pilot among current TalkTalk users.

CallSafe works with all TalkTalk push-button landline telephones.

It’s a free service but it has to be activated on home phones by the person who pays the broadband and phone bill.

How CallSafe works

Every time customers get a call, the application checks to see if the caller is someone they want to hear from.

Callers are then approved and put straight through, blocked so that the phone doesn’t ring, or screened to confirm their identity.

TalkTalk launch CallSafe to beat cold calls, scams 1

TalkTalk say: “Screened callers are asked to record their name and CallSafe plays it back to you.

“You then choose how you want to handle the call. Usually, unwanted callers hang up at this stage because they don’t want to leave their details.”

CallSafe also contains a national database of known unwanted callers including mobile or landline numbers linked to known scams or sales operations. If any of these numbers try to get through, your phone won’t even ring.

Numbers dialled more than once in the past 35 days are automatically added to an Approved list.

Customers can manage which numbers appear on this list at any time, either online or by calling 1472.

Withheld numbers

Some customers expressed concerns that valuable calls would not make it past CallSafe’s basic operation, such as health trusts who often make calls to patients using a withheld number.

Callers have to identify themselves to the phone recipient before they can be accepted onto a safe list. Users can approve specific numbers to go bypass the CallSafe service.

Customers can also block individual withheld numbers if they are being targeted by cold callers.

Tom Rodgers author picture

By:

Tom is a tech journalist and former Editor at BroadbandDeals.co.uk.

News What's the story?

Keep up with the latest developments in UK broadband.

The biggest malware threats of 2020…so far

It’s been a year few of us will forget in a hurry. As the end of June approaches, we review the biggest malware threats of 2020 so far

The biggest malware threats of 2020…so farThe biggest malware threats of 2020…so far Read more

Instagram could become the main news source for young people.

Reuters finds changes in the way younger users consume the news.

Read more

BT launches second line service

BT launches second broadband home line service for the new crop of home workers.

Read more

Best broadband areas for online gaming in the UK.

Read more

Help Learn with us

Make the most of the internet with our broadband library.

How to check if your broadband is down

It might seem obvious that an outage has occurred, but there are easy ways to check if your broadband is down, or whether the problem is more localised

How to check if your broadband is downHow to check if your broadband is down Read more

A guide to Big Tech alternatives.

It seems like we’re reliant on a small group of companies, are there alternatives?

Read more

Quick tips for boosting home broadband speed

Boosting speed can transform activities like streaming, gaming and accessing cloud storage

Read more

What’s the difference between hardware, firmware and software?

Read more