Ofcom has announced a new Call Cost Review into the prices of phoning premium 118 directory enquiries numbers as fears grow of households hit by extreme bills.
Although people have generally been spending less and less money on mobile and landline calls in recent years, Ofcom has expressed serious concern with rising call prices.
118 numbers, introduced in 2003, are used for a variety of directory enquiry services, with more than 400 currently operating in the UK.
Two numbers dominate the market: BT’s 118 500 and The Number’s 118 118.
The cost of these services ranges from 35p to an average £9 per call, so it is no surprise that Ofcom is concerned.
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