OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.


We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
Electronic waste is generated in huge quantities each year, but we rarely consider what happens to it after we dispose of it.
Read : What really happens to our electronic waste?USB-C cables have finally won the battle for supremacy in a congested market. Here’s why it matters to consumers.
Read : Why you won’t be able to escape USB-C cables any longerA newly published list of the best and worst ISPs might help you decide which company to entrust your broadband connection to
Read : The best and worst ISPs of 2025 are crownedIt's the end of ADSL broadband in the UK - what will it mean for people still trapped on sluggish internet connections?
Read : The ADSL switch-off is coming… are you ready?New age verification laws are looming, as the latest attempt to protect young audiences from adult-focused content.
UK broadband speeds may be improving, but so are the average upload and download speeds in other countries around the world
Read : UK broadband speeds versus the world – how are we performing?With Bitcoin spiking in value and even Presidents launching their own currencies, the cryptocurrency gold rush is gathering pace
Read : Is the cryptocurrency gold rush going to last?Mid-contract price increases haven’t been banned, but they are being more tightly regulated. Here’s what you need to know.
Read : Broadband mid-contract price increases – what’s changed?We’re only five years from the promise of universal superfast broadband, but how realistic is this pledge?
Read : Will universal superfast broadband be here by 2030?Cyberattacks became more prevalent than ever in 2024. We explain how to stay safe in 2025.
Broadband on tap might sound far-fetched, but it’s literally happening after a successful trial on Orkney
Read : Broadband on tap? It’s already happening in Scotland…Why are we increasingly using our high-speed broadband connections for 50-year-old retro gaming experiences?
Read : What’s behind the explosion in retro gaming?