Home » News » ICO fine firm £85k for illegal, fake BT calls

ICO fine firm £85k for illegal, fake BT calls

ICO fine firm £85k for illegal, fake BT calls

Thursday, 14 September, 2017

A business broadband and phone services company has been hit with an £85,000 fine for making thousands of nuisance calls to homeowners over the course of two years.

The Information Commissioner’s Office found that Dartford-based True Telecom illegally phoned up people on the Telephone Preference Service (TPS) list, which should have stopped them from being contacted.

The company primarily sells business phone and broadband packages. According to their Twitter profile the company are: “The UK’s fastest growing telecommunication and energy services provider.”

True Telecom also continued phoning people who had specifically asked for that company to stop calling.

People told the ICO the calls were misleading as they appeared as ‘Withheld’ and those affected said they got the impression these were official conversations with BT Openreach.

The ICO got over 200 complaints about True Telecom between April 2015 and April 2017.

Steve Eckersley, the ICO’s Head of Enforcement said: “These calls are at best annoying and at worst downright distressing, and companies who pester the pubic in this way must understand they won’t get away with it. The ICO will take action.”

“The rules around nuisance calls are clear. There’s no excuse for making marketing calls to people who have explicitly asked not to receive them.”

“It’s against the law to call telephone numbers registered on the TPS unless an individual has given specific consent. The ICO’s investigation found that True Telecom was unable to provide this consent and was in breach of the Privacy and Electronic Communications Regulations.”

If True Telecom does not stop calling people on the TPS it could face future court action from the ICO.

Tom Rodgers author picture


Tom is a tech journalist and former Editor at BroadbandDeals.co.uk.

News What's the story?

Keep up with the latest developments in UK broadband.

The biggest malware threats of 2020…so far

It’s been a year few of us will forget in a hurry. As the end of June approaches, we review the biggest malware threats of 2020 so far

The biggest malware threats of 2020…so farThe biggest malware threats of 2020…so far Read more

Instagram could become the main news source for young people.

Reuters finds changes in the way younger users consume the news.

Read more

BT launches second line service

BT launches second broadband home line service for the new crop of home workers.

Read more

Best broadband areas for online gaming in the UK.

Read more

Help Learn with us

Make the most of the internet with our broadband library.

How to check if your broadband is down

It might seem obvious that an outage has occurred, but there are easy ways to check if your broadband is down, or whether the problem is more localised

How to check if your broadband is downHow to check if your broadband is down Read more

A guide to Big Tech alternatives.

It seems like we’re reliant on a small group of companies, are there alternatives?

Read more

Quick tips for boosting home broadband speed

Boosting speed can transform activities like streaming, gaming and accessing cloud storage

Read more

What’s the difference between hardware, firmware and software?

Read more