TalkTalk dead last in Which? Best Broadband survey

TalkTalk dead last in Which? Best Broadband survey

Monday, 25 September, 2017

TalkTalk has retained its unwanted spot of 12th and last in the newest Which? best broadband UK survey.

The report by consumer agency Which? found the largest ISPs struggle, with BT, Sky and TalkTalk each failing to make more than half of their customers happy.

Virgin Media scored the best of any broadband for speed and reliability, but had its overall score cut for lacking value for money.

Of the larger providers John Lewis and Plusnet got furthest up the table in fourth and fifth place.

Independent ISPs, who have fewer customers to take care of, did better than their larger counterparts, unsurprisingly.

Rochdale’s Zen Internet again won the day with an stunning customer satisfaction score of 85%.

By contrast, TalkTalk bottomed out with a woeful total of 40%.

TalkTalk also remained rooted to the bottom of the list with the worst-rated technical support of any ISP.

Over a fifth of TalkTalk customers called the service ‘poor’ or ‘very poor’ in what may prove a crushing blow to the broadband provider’s ambitions.

Each ISP was rated on a star system for its reliability, speed and overall service, with 1,709 customers taking part between June and July 2017.

Sky fell three places to 11th out of 12 compared to the 2016 Which? best broadband survey.

It could only reach average three-star scores for value for money and technical support, pushing it further down the list.

Fewer than half of its broadband customers were happy with the service overall.

Three in four customers would recommend John Lewis broadband to a friend or family, the survey found, with 63%-rated Plusnet scoring well for value, reliability and customer service.

BT, which was slapped with Most Complained About broadband provider in Ofcom’s 2016 survey, failed with its customers averaging only 46% satisfaction.

Vodafone managed 49% while EE and Virgin Media middled-out with 53% and 54% respectively.

[table id=4 /]

Tom Rodgers author picture


Tom is a tech journalist and former Editor at

News What's the story?

Keep up with the latest developments in UK broadband.

The rise of cryptocurrency scams: don’t get mugged

The rising interest in Cryptocurrency is leaving consumers vulnerable to scams.

The rise of cryptocurrency scams: don’t get muggedThe rise of cryptocurrency scams: don’t get mugged Read more

Hyperoptic welcomes new investment from KKR.

Leading global investment firm acquires the majority stake of UK ISP Hyperoptic after they announce plans to quadruple fibre coverage.

Read more

Post Office officially the UK’s cheapest broadband deal

The latest victory in the price wars goes to Post Office with an amazing introductory offer for just over £15 a month!

Read more

Plusnet price hike warning

Incoming broadband and phone price rises before Christmas

Read more

Help Learn with us

Make the most of the internet with our broadband library.

Search engine alternatives to Google

Are there other options or is Google a search monopoly?

Search engine alternatives to GoogleSearch engine alternatives to Google Read more

The top online scams affecting Millenials – and how to avoid them!

Cybercrime is becoming more sophisticated every year - here are the current most frequent scams affecting millennials!

Read more

Is your faster broadband fast enough?

Read more

The differences between uploads and downloads

Read more