Guaranteed: Money off Vodafone broadband if speed drops

Guaranteed: Money off Vodafone broadband if speed drops

Tuesday, 13 March, 2018

Vodafone are the latest ISP to offer cash off your bill if your broadband fails to reach a minimum speed.

The flashy-named “Ultimate Speed Guarantee” is Vodafone’s latest policy to assure customers they’ll be getting the speeds they’re paying for.

Vodafone’s Fibre to the Cabinet broadband customers will now be guaranteed a minimum speed, no matter which tier of package they are signed on to.

The guaranteed speeds for connections are also a flat, universal standard of 25Mbps for their ‘Superfast 1’ package, sold as ‘up to 38Mbps’ and 55Mbps for the ‘Superfast 2’ package, sold as ‘up to 76Mbps.

This means that, no matter where you are, you can be confident in receiving the same basic speed as any other Vodafone customer.

Find: Latest Vodafone broadband deals here

15% off

If your speed ever drops below these promised thresholds, a 15% discount off your next bill can be claimed immediately and will last until your speed is restored to proper levels.

Making a claim is also incredibly easy to do.

After testing your connection through the Vodafone Broadband app, if your speed isn’t measuring up to standard, a big “Claim Ultimate Speed Guarantee Discount” button will appear. All it takes is a tap of the button to instantly apply the 15% refund.

The speeds being calculated for the discount to apply is the “sync speed” from your router to Vodafone’s exchange – which then connects to the rest of the internet.

This means that any loss in bandwidth caused by the connections in your home (such as Wi-Fi), or by the websites and servers you are visiting, are ignored for the purposes of the discount.

Sync if you’re winning

Vodafone guarantee that sync speed is the “most accurate measurement” for checking the quality of their connection, as it only measures the portion of the network that Vodafone and Openreach are responsible for maintaining. This also ensures that any problems can be identified and fixed as soon as possible.

Sky has been offering free cancellations and cash back to Sky Fibre Max customers with speeds under 55Mbps since August 2017. Other providers are yet to follow suit, but it won’t be long until they don’t have a choice.

Ofcom has recently announced revised rules that oblige ISPs to guarantee minimum speeds and provide more accurate broadband speed estimates. The remaining ISPs will have until March 2019 to follow the example set by Vodafone and Sky, who are both well ahead of the curve.

The minimum speed guarantee offered by Vodafone will only apply to customers who have signed contracts on or after 1 March 2018.

Samuel Newman author picture

By:

Samuel Newman is a consumer journalist and blogger based in Sheffield.

News What's the story?

Keep up with the latest developments in UK broadband.

UK 5G network goes live – are you up to speed?

Here's everything you need to know about the new mobile broadband network.

UK 5G network goes live – are you up to speed? Read more

TalkTalk offers exclusive £80 reward to new fibre customers

The huge bonus is available to anyone signing up for a 'Faster Fibre' bundle through BroadbandDeals.co.uk

Read more

TikTok ‘gifts’ empty kids piggy banks

Children are most vulnerable to 'influencer' donation pleas

Read more

Netflix ruins 90’s cartoon, enrages internet

The streaming giant came in for criticism for 'straightwashing' Japanese cult classic anime.

Read more

Porn-block pushed back by clerical errors

Further delays to the child-protection measure, with the process mocked as an 'utter shambles'.

Read more

How to watch Wimbledon online for free

How to make sure you don't miss out on the action from your favourite sports stars.

How to watch Wimbledon online for free Read more

Fast fines for ISPs could end the “Loyalty Penalty”

But could the proposed measures mean worse deals for those who shop around?

Read more

Boris Johnson mocks full-fibre roll-out plans

The likely next PM boasts plans to beat current targets by 8 years, but is it all just hot air?

Read more

Broadband and phone companies to put Fairness first

Telecoms providers commit to raising standards.

Read more

UK to get legal right to decent and affordable broadband

New legislation will ensure minimum speeds for every UK household.

Read more

GDPR – One year on

The landmark legislation gave people the ‘right to know’ when their data had been hacked.

Read more

Help Learn with us

Make the most of the internet with our broadband library.

Why Ofcom’s USO is more than pie in the sky

Why Ofcom’s USO is more than pie in the sky Read more

Protecting your small business against cyber attacks

Read more

Could 5G end fixed-line home broadband?

Read more

How broadband availability varies across the UK

Read more

Which social media platforms should I be on?

Read more

Will you get online on holiday?

Stay connected during your get-away.

Read more

Make the most of your broadband overnight

Make the most of your broadband overnight Read more

The main causes of slow internet connections

Slow broadband can be more than just an irritant - but what causes it, and what can we do to fight back?

Read more

Do you need to ramp up your broadband controls?

Read more

The different types of home computer

Read more

Will we all need gigabit broadband one day?

Read more
Back To Top