Ofcom hits Openreach to slash superfast broadband bills

Friday, 31 March, 2017

Telecoms regulator Ofcom says it will slash the wholesale price that Openreach can charge for superfast broadband in a bid to cut bills for millions of customers.

Openreach is BT’s network arm, whose engineers install broadband across the country.

These broadband lines are then leased back to other providers like Sky, Virgin Media and TalkTalk.

But Ofcom says Openreach is making too much money from this setup.

More: Openreach forced to legally split from BT in landmark move

BT superfast broadband engineer
Prices for broadband should be slashed from £88.80 a year to £66.28 by 2018, down to £52.77 by 2020, say Ofcom.

The regulator says 40Mbps downloads and 10Mbps uploads are the benchmark speeds superfast broadband should hit.

It believes that regulating the price of these packages will help BT’s main rivals to compete for customers, as well as giving them an incentive to invest in their own ultrafast broadband networks.

“We would expect these savings to be passed on to residential customers through cheaper prices,” Ofcom said.

More: BT tops 2017 broadband complaints list as numbers soar

BT controls around 30 per cent of the UK superfast broadband market, with Sky and Virgin Media close behind.

Openreach engineer BT fine dispute

How to: What is latency and how does it kill fast internet?

Jonathan Oxley, Ofcom’s Competition Group Director, said: “People need reliable phone and broadband services more than ever.

“Our plans are designed to encourage long-term investment in future ultrafast, full-fibre networks, while promoting competition and protecting consumers from high prices.”

New rules would also drastically increase the number of fault repairs Openreach complete within two working days.

At the moment Openreach only manage 80 per cent, but Ofcom want to boost this to a minimum 93 per cent.

By 2021 engineers should be able to fix faulty broadband in six working days in 97 per cent of cases.

BT was slapped with a record £42m fine on Monday 27 March because of delays by Openreach in installing high-speed lines.

Openreach legally split from BT in March 2017 in a landmark move to drive more competition in the telecoms sector.

The new rules are slated to come in to force by April 2018.

Tom Rodgers author picture


Tom is a tech journalist and former Editor at BroadbandDeals.co.uk.

News What's the story?

Keep up with the latest developments in UK broadband.

Hyperoptic welcomes new investment from KKR.

Leading global investment firm acquires the majority stake of UK ISP Hyperoptic after they announce plans to quadruple fibre coverage.

Hyperoptic welcomes new investment from KKR.Hyperoptic welcomes new investment from KKR. Read more

Post Office officially the UK’s cheapest broadband deal

The latest victory in the price wars goes to Post Office with an amazing introductory offer for just over £15 a month!

Read more

Plusnet price hike warning

Incoming broadband and phone price rises before Christmas

Read more

Openreach trials new full-fibre tech

New deployment methods could make rollouts cheaper and faster.

Read more

Help Learn with us

Make the most of the internet with our broadband library.

The top online scams affecting Millenials – and how to avoid them!

Cybercrime is becoming more sophisticated every year - here are the current most frequent scams affecting millennials!

The top online scams affecting Millenials – and how to avoid them!The top online scams affecting Millenials – and how to avoid them! Read more

Is your faster broadband fast enough?

Read more

The differences between uploads and downloads

Read more