Lawyers confirm TalkTalk customers hit by £100k Indian call centre scam

Tuesday, 7 March, 2017

TalkTalk customers have lost hundreds of thousands of pounds in a scam by professional fraudsters from India, a new report by the BBC reveals.

Whistleblowers told the broadcaster that up to 60 people are employed in two Indian cities to contact customers and dupe them into revealing bank account details.

The BBC probe claims that con artists are paid to call up customers of the UK’s fourth-biggest broadband operator and scam them into installing a virus on their home computer.

Customers are told that if they don’t install the software their computers will stop working.

The virus allows separate teams of scammers backdoor access to personal online bank accounts.

Phishing: Protect yourself to beat the scammers with our Golden Rules

Lawyers confirm TalkTalk customers hit by £100k Indian call centre scam

Lawyers Leigh Day, who have offices in London, Manchester and Liverpool, confirmed to that information detailed in the BBC investigation was correct.

Solictors in the UK are acting on behalf of around 20 customers who between them have lost around £100,000.

A TalkTalk spokesman told “We are aware that there are criminals targeting a number of UK and international companies, and we take our responsibility to protect our customers very seriously.

“This is why we launched our ‘Beat the Scammers’ campaign, helping all our customers to keep themselves safe from scammers no matter who they claim to be, while our network also proactively blocks over 90 million scam and nuisance calls a month.”

Main image: Dennoir/

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Tom Rodgers author picture


Tom is a tech journalist and former Editor at