Broadband Guides : Learn to make the most of your broadband.

Your Broadband Consumer Rights

Your Broadband Consumer Rights

On: Monday, 5 September, 2016
If you buy something in a shop and you don’t want it or it breaks, you have the right to return it. Even if you download an app and it doesn’t work as advertised you have a right to a refund, but what about a broadband contract? Just li...
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What is Fair Usage?

What is Fair Usage?

On: Thursday, 1 September, 2016
Selecting the right broadband package is a difficult choice – you need to consider speeds, price and download limits among other things. Most consumers tend to go for the unlimited package reasoning that it will make things easier, remove...
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Is A Wired or Wireless Connection Better?

On: Tuesday, 23 August, 2016
Using a Wi-Fi connection is obviously a lot more convenient than draping miles of Ethernet cables throughout your home but a wired connection still has plenty of advantages – faster speeds, lower latency and no interference. Deciding betw...
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Telephone contacts for broadband providers

On: Monday, 22 August, 2016
Sometimes when email or livechat isn’t getting your the answers you need, you will have to contact your broadband provider on the phone. We’ve compiled all the customer service telephone numbers for you in one handy place. B...
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Changing Your Wi-Fi Password

On: Sunday, 21 August, 2016
The internet is essential for daily life; we order our shopping on it, chat with friends, organise our banking, basically every facet of our personal lives can be accessed through it. However, it is all too easy for hackers to gain access t...
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Is There a Device Limit?

On: Friday, 19 August, 2016
Wi-Fi is not limitless – all computers, mobile phones, games consoles and other internet enabled devices share a finite capacity of resources. If you run two taps in your house at the same time, the water pressure will drop and you wo...
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Why Can Only Certain Areas Get Fibre?

On: Friday, 5 August, 2016
Superfast broadband for all is the future however, currently only certain areas are covered by the fibre infrastructure needed to offer speeds over 100mbps. Having access to this capability makes pages load in the blink of an eye and downlo...
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What internet speed do I actually need?

On: Tuesday, 26 July, 2016
Internet speed is certainly important – and the speeds that some of the providers can offer now are a real selling point for many of them. Superfast fibre-optic broadband allows users to reach up to 200Mbps, an astonishing wireless speed ...
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Basic Cyber Security Tips Everyone Should Know

On: Tuesday, 26 July, 2016
Cyber security is always in and out of the news, with attacks affecting everyone from the world’s largest brands to everyday households and small businesses. In an age where we rely on electronics and digital communication to get by, cybe...
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