OFCOM report highlights broadband customer service failings
We examine where broadband providers are failing on customer service, based on a review by the industry regulator.


We examine where broadband providers are failing on customer service, based on a review by the industry regulator.
Electronic waste is generated in huge quantities each year, but we rarely consider what happens to it after we dispose of it.
Read: What really happens to our electronic waste?USB-C cables have finally won the battle for supremacy in a congested market. Here’s why it matters to consumers.
Read: Why you won’t be able to escape USB-C cables any longerA newly published list of the best and worst ISPs might help you decide which company to entrust your broadband connection to
Read: The best and worst ISPs of 2025 are crownedIt's the end of ADSL broadband in the UK - what will it mean for people still trapped on sluggish internet connections?
Read: The ADSL switch-off is coming… are you ready?New age verification laws are looming, as the latest attempt to protect young audiences from adult-focused content.
UK broadband speeds may be improving, but so are the average upload and download speeds in other countries around the world
Read: UK broadband speeds versus the world – how are we performing?With Bitcoin spiking in value and even Presidents launching their own currencies, the cryptocurrency gold rush is gathering pace
Read: Is the cryptocurrency gold rush going to last?Mid-contract price increases haven’t been banned, but they are being more tightly regulated. Here’s what you need to know.
Read: Broadband mid-contract price increases – what’s changed?We’re only five years from the promise of universal superfast broadband, but how realistic is this pledge?
Read: Will universal superfast broadband be here by 2030?Cyberattacks became more prevalent than ever in 2024. We explain how to stay safe in 2025.
Broadband on tap might sound far-fetched, but it’s literally happening after a successful trial on Orkney
Read: Broadband on tap? It’s already happening in Scotland…Why are we increasingly using our high-speed broadband connections for 50-year-old retro gaming experiences?
Read: What’s behind the explosion in retro gaming?A national database of underground cables is promising to make broadband more reliable
Read: Coming soon – a national database designed to make broadband more reliableSocial media algorithms may be designed to reinforce existing beliefs, but they’re also rewiring our brains without us realising
Read: Social media algorithms can literally change your mind5G masts are a literal and metaphorical lightning rod for complaints, but alternatives are emerging to support home broadband services.
Read: Why are 5G masts so unpopular, and what are the alternatives?Generative AI promises to solve many problems, though it’s advisable to approach it with caution at this early stage.
Read: What can – and can’t – you do with generative AI?Mid-contract broadband price rises aren’t guaranteed, but they can be an unwelcome expense.
Read: What’s the latest on broadband mid-contract price rises?Few of us own 3D printers, yet these remarkable machines can be incredibly useful around the home.
Read: When will 3D printers become the norm in every home?Global broadband speeds vary greatly, so how does the UK compare to other nations in terms of connectivity?
Read: How does UK broadband compare to the rest of the world in 2024?It’s the beginning of the end of the landline, but are consumers worse off without fixed-line telephone services?
Read: Should we mourn the end of the landline?It’s only a matter of time until Windows 12 launches, so what do we know about the next generation of Microsoft’s operating system?
Read: Windows 12 is coming… here’s what we know so far.We explain how to ensure your router and devices keep their cool in a heatwave, maintaining broadband reliability
Read: Could high temperatures affect broadband reliability?The internet was once a computer-only service. Thanks to dumbphones, it might be again.
Read: How dumbphones could reset our relationship with the internetA new Act of Parliament means simple passwords are no longer acceptable on many domestic devices.
Read: Simple passwords are now outlawed in the UKHigh-speed broadband in Scotland was supposed to be universal by now. Instead, it remains a postcode lottery.
Read: Scotland lags behind the rest of the UK for high-speed broadbandThe UK's biggest ISP was its only telecommunications company before competition arrived in the 1980s.
Read: Why is BT still the UK’s biggest broadband provider?