Why do UK broadband customers stay loyal to poor providers?
ISP loyalty is often harmful to consumers, yet there are good reasons why people are reluctant to switch provider


ISP loyalty is often harmful to consumers, yet there are good reasons why people are reluctant to switch provider


New homes with ultrafast broadband are becoming increasingly common, but you can’t take high-speed connectivity for granted
Read: Many new build homes still missing full-fibre connectivityThe concept of having too many TV channels would have seemed ridiculous twenty years ago, but we’re now saturated with broadcasting content
Read: Are there too many TV channels in today’s online age?For many people, 4G wireless broadband provides a lifeline to the internet, but the rollout of 5G might herald its demise
Read: 4G wireless broadband – is the end nigh?Multi-gigabit broadband might seem outlandish to people still reliant on ADSL connections, but achievable data transfer speeds are increasing all the time.
Read: Multi-gigabit broadband – is it on the horizon?Quantum computing potential extends beyond simply processing things faster, offering scope to create entire new consumer services and product offerings

The UK's best homegrown streaming platforms offer a variety of content for all audience demographics, but competition – and choice – is growing
Read: Comparing the UK’s best streaming services in 2021The arguments for and against free speech are both compelling in isolation, so how tolerant should we be of intolerant comments?
Read: Free speech online: For & AgainstThe concept of broadband labelling could simplify the market, bringing regulation similar to other consumer products to internet access
Read: Is it time to introduce broadband labelling?We consider whether there’s a minimum number of broadband providers necessary to ensure a competitive broadband market in the UK.
Read: How many ISPs does the UK need to be truly competitive?The launch of BritBox heralded a domestic rival to Netflix and Amazon Prime Video, but a lack of accessibility is hindering take-up

Despite improvements, broadband routers continue to struggle with whole-home coverage – but tri-band routers could be the solution
Read: Tri-band routers to banish patchy wifiHistory is littered with failed Google projects, reflecting the hit-and-miss nature of investing in new technologies
Read: Why have so many Google projects and products failed?The established order of major ISPs is increasingly being challenged by micro-broadband companies with their own infrastructure and hardware
Read: The rise of the micro-broadband companiesIt might not be a name you’re familiar with, but its impact on all our lives is going to be significant.
Read: Building Digital UK is the most important Government body you’ve never heard ofDomotics is set to make the home of 2040 feel very different from the home of 2021, as automation evolves into every aspect of our lives
Read: Why domotics will transform our lives, homes and citiesOfcom is considering ways to make the process of switching broadband provider even easier – potentially with a single mouse-click
Read: Switching Broadband is about to get a lot easierMental depletion is becoming an increasingly well-recognised phenomenon, with the internet simultaneously helping and hindering efforts to recharge
Read: Lockdown one year on – the mental depletion of online livingPrice spikes contrast against an increasingly uncertain future for the ubiquitous cryptocurrency
Read: What’s going on with Bitcoin?Bust-ups over the internet have intensified during a year of lockdowns and unprecedented restrictions on personal freedom.
Read: How broadband became the UK’s most common argumentAs Line of Duty returns, we look at the best British crime dramas on streaming platforms here in the UK
Read: The best British crime dramas streaming nowThe battle between TV and internet might finally have a winner.
Read: TV licence to be scrapped after superfast broadband?Google's Project Loon was a brave – if ultimately doomed – attempt to show how broadband can be distributed from the skies
Read: What the cancellation of Google’s Project Loon means for broadbandMajor ISP has pledged to create 50 jobs to help young people.
Read: TalkTalk creates jobs for young people affected by pandemic.The Scottish Government's R100 broadband scheme promised to transform Scotland’s internet access, but this flagship manifesto pledge hasn’t been met
Read: What’s gone wrong with the Scottish Government’s R100 broadband scheme?EHF bands are the secret weapon underpinning the future of wireless communications, as our homes become ever more reliant on connectivity
Read: Why EHF bands could revolutionise wireless data transfersFuture smart homes are likely to adopt ever-increasing amounts of automation to simplify our lives – when the technology works, at least
Read: The future of homes is automation
