Most complained about Broadband providers revealed
Ofcom complaints about ISPs rose last year as we became more reliant on internet connectivity than ever before


Ofcom complaints about ISPs rose last year as we became more reliant on internet connectivity than ever before


The concept of broadband labelling could simplify the market, bringing regulation similar to other consumer products to internet access
Read: Is it time to introduce broadband labelling?We consider whether there’s a minimum number of broadband providers necessary to ensure a competitive broadband market in the UK.
Read: How many ISPs does the UK need to be truly competitive?Despite improvements, broadband routers continue to struggle with whole-home coverage – but tri-band routers could be the solution
Read: Tri-band routers to banish patchy wifiHistory is littered with failed Google projects, reflecting the hit-and-miss nature of investing in new technologies
Read: Why have so many Google projects and products failed?A blended working model is likely to be adopted by many employers, radically changing our careers

The established order of major ISPs is increasingly being challenged by micro-broadband companies with their own infrastructure and hardware
Read: The rise of the micro-broadband companiesIt might not be a name you’re familiar with, but its impact on all our lives is going to be significant.
Read: Building Digital UK is the most important Government body you’ve never heard ofOfcom is considering ways to make the process of switching broadband provider even easier – potentially with a single mouse-click
Read: Switching Broadband is about to get a lot easierMental depletion is becoming an increasingly well-recognised phenomenon, with the internet simultaneously helping and hindering efforts to recharge
Read: Lockdown one year on – the mental depletion of online livingPrice spikes contrast against an increasingly uncertain future for the ubiquitous cryptocurrency

Bust-ups over the internet have intensified during a year of lockdowns and unprecedented restrictions on personal freedom.
Read: How broadband became the UK’s most common argumentAs Line of Duty returns, we look at the best British crime dramas on streaming platforms here in the UK
Read: The best British crime dramas streaming nowGoogle's Project Loon was a brave – if ultimately doomed – attempt to show how broadband can be distributed from the skies
Read: What the cancellation of Google’s Project Loon means for broadbandMajor ISP has pledged to create 50 jobs to help young people.
Read: TalkTalk creates jobs for young people affected by pandemic.The Scottish Government's R100 broadband scheme promised to transform Scotland’s internet access, but this flagship manifesto pledge hasn’t been met
Read: What’s gone wrong with the Scottish Government’s R100 broadband scheme?EHF bands are the secret weapon underpinning the future of wireless communications, as our homes become ever more reliant on connectivity
Read: Why EHF bands could revolutionise wireless data transfersFuture smart homes are likely to adopt ever-increasing amounts of automation to simplify our lives – when the technology works, at least
Read: The future of homes is automationISP complaints in 2020 were more likely to be made about some companies than others. What does the available data tell us about likely trends in 2021?
Read: The Broadband providers most likely to make you complain in 2021With so much online content to choose from nowadays, finding the best podcast sites can be difficult if you don’t know where to look
Read: The best podcast sites for 2021Are Brits too scared to shop around for a better broadband deal?
Read: Brits don’t trust small Broadband ISPs, but why?After enjoying some outstanding box sets in 2020, it’s time to consider what streaming content in 2021 might look like.
Read: The best streaming content in 2021 to watch out forThe end of landlines has been predicted many times before, but even BT is now turning its back on traditional telephone lines
Read: Why BT is turning its back on the landlines it used to championIt’s hard to imagine living without the internet, yet millions of people across the UK have no day-to-day exposure to the virtual world
Read: What’s it like living without the internet?Managing social media addiction has become such a pressing topic, it should arguably be taught as part of the National Curriculum
Read: Why social media is addictive – and how to manage itThe post-COVID internet will be a significantly different place, in both positive and negative ways
Read: How COVID-19 changed our relationship with the internetIn a year that’s seen some extraordinary new television, these are the series for binging on this festive season.
Read: Six of our favourite box sets to savour over Christmas
